What is a pre-order?
When a gift set is available for pre-order, it has not yet been produced. Pre-ordering therefore lets you reserve gift sets that are not yet in stock at a special price.
How long does delivery take?
So we need some time to produce it. The estimated delivery date is shown on the product page and will be shown again in your basket, along with the confirmation email for your pre-order. We’ll do everything we can to dispatch it as soon as possible and keep you updated by email (remember to check your spam folder!)
Once the parcel has been dispatched, delivery takes 2 to 4 working days for standard delivery in mainland France and 3 to 10 working days for collection-point delivery and other destinations.
For orders of products in stock, delivery is usually quick and can take anywhere from between 1 working day for express delivery and 10 working days for international delivery.
Multiple deliveries?
We cannot send other items added to your basket separately; all orders will be dispatched using the chosen delivery method as soon as all the products are available. If you would like to receive other products before that date, you can place two separate orders subject to any any additional delivery charges, or contact us after placing your order to pay the extra charge.
Satisfaction guaranteed or your money back
If the product has not yet been dispatched and you have not received the dispatch email, you can ask us to cancel your order at any time by contacting us.
If you have received the product and you no longer want it, or you would like to exchange it, you have 30 days to return it to us.
To do so, simply send a message via the contact page so that we can provide you with a returns label, entirely at our expense.
Once we receive the parcel, we can arrange a exchange, or you refund in full.
Which countries do you deliver to, and how much does delivery cost?
We deliver worldwide, including to the whole world. Delivery costs depend on the location and the delivery method chosen.
You’ll find more details in our delivery and returns policy.