Privacy policy

 

Preamble

Personal data is processed in accordance with the legal provisions in force (Law No. 78-17 of 6 January 1978, as amended, relating to data processing, files and individual freedoms).

The company managing the website www.flakon.fr (hereinafter “the Website”) is WINEVERSE, a simplified joint-stock company with a share capital of €120, registered with the Paris Trade and Companies Register under number 912 267 291, whose registered office is at 229 RUE SAINT HONORE 75001 PARIS 1 (hereinafter “the Company”). The Company and its affiliates (parent company, sister companies, subsidiaries, etc.) are committed to protecting and respecting your privacy. Below you will find information on how we collect and process all your personal data.

1. Collection and Processing of Data

1.1 NATURE OF THE DATA COLLECTED AND PROCESSED

We collect and process the following data: personal data recorded in connection with your orders and any complaints; the history of your contacts with our services; data provided during surveys and questionnaires; details of transactions carried out; and technical details of your visits to the Website, such as your IP address, which may be recorded.

1.2 RECIPIENTS OF THE DATA

Your data will not be disclosed to third parties except in the following cases: when you have given your prior consent to the sharing and/or disclosure of your data; when the Company needs to share your data with business partners, suppliers and service providers, particularly technical providers, sellers and buyers, to provide its services, resolve issues with those services, communicate with their users or provide advertising and promotional information relating to them. In particular, the Company discloses your data to third-party companies providing services on its behalf, including payment processing, data analysis, email campaign management, service hosting and certain marketing activities. The Company may also disclose your data when required by law, regulation or a decision of a competent regulatory or judicial authority, or when necessary to protect its rights and interests; where applicable, to other organisations to combat fraud; or, in the event of a change of control of the Company or the sale of all or part of its assets, in accordance with Section 2.4 of these Terms. The Company may, however, use and share with third parties certain non-personal technical or aggregated data relating to users’ use of its services. The Company may allow advertisers to collect this technical or aggregated data using certain technologies in order to offer you targeted advertising as part of a broader effort to personalise your user experience. The collection, processing and disclosure of such anonymous data are not subject to the restrictions set out in this Privacy Policy.

1.3 IP ADDRESS AND COOKIES

For commercial and technical reasons, we may collect information about your computer and IP address. We use cookies, which are small files that provide us with data and settings through your web browser. All this data is statistical and does not identify any particular individual. It is used to save information about your preferences so that we can tailor the Website to your needs, make it easier for you to access the Website and recognise you quickly on each visit. You have the right to refuse these cookies by adjusting your settings, although you may then be unable to access certain information on our Website.

2. Data Storage and Transfer

2.1 SECURITY

The Company makes every effort to protect your personal data and reduce the risks of its loss, corruption or misuse. Despite the security measures taken, the Company cannot guarantee the secure transmission or integrity of data sent to third parties via its website and accepts no liability in this regard. In particular, you acknowledge the limitations and risks inherent in using the internet and undertake to take appropriate precautions yourself to keep your personal data confidential, including any account passwords needed to use the services offered by the Company.

2.2 DATA RETENTION

Your personal data is stored by the hosting provider identified in the Legal Notice and retained only for as long as strictly necessary to fulfil the purposes described above. After that period, it will be retained solely for statistical purposes and will not be used in any way. The data collected is stored and transferred in encrypted form. However, although we do everything we can to protect your data through very strict measures, complete protection cannot be guaranteed.

2.3 TRANSFER OF DATA

The Company reserves the right to transfer your personal data in the event of a change of control or the sale of all or part of its assets, particularly through an acquisition or merger with another company. In such a case, the Company will notify users by any means of the transfer and of any resulting changes to the Privacy Policy.

3. Purposes of Data Processing

Your data is used as follows: to ensure that the Website’s content is tailored to you and your computer; to provide you as efficiently as possible with information about products or services that may interest you; to prepare your sales contracts; and to inform you of any changes to our service. We may also use your personal data or share it with relevant third parties for advertising purposes, to inform you about products and services that may interest you. You will be contacted exclusively by electronic means. You can opt out of these emails by writing to dpo@flakon.com or clicking the “unsubscribe” link in each marketing email.

We attach great importance to your privacy and the information you agree to share as part of our SMS marketing service. We use this information to send you SMS notifications about your order, including abandoned basket reminders, SMS marketing offers and transactional messages, including requests for reviews from us.
Our website uses cookies to keep track of items you have placed in your basket, including when you abandon your order. This information is used to determine the best time to send you an SMS basket reminder.

4. Third-Party Privacy Policies

The Company’s website may contain links to third-party websites. Similarly, some content on the Company’s website, whether advertising or otherwise, may be hosted by third parties. Certain website features requiring online payment may also involve the use of secure payment tools provided by third-party companies. The Company cannot be held responsible for these third parties’ practices regarding the collection, storage and processing of personal data, or for the content of their websites. You agree to indemnify the Company against any claim, action or proceedings brought against it in this regard. If you have questions about how these third parties use your personal data, you should consult their privacy policies, which alone apply in this regard, and contact the third-party companies directly.

5. Your Rights

5.1 RIGHT TO OBJECT

You may object at any time to the use of your personal data for commercial or advertising purposes by writing to the following email address: dpo@flakon.com

5.2 RIGHT OF ACCESS AND RECTIFICATION

In accordance with the provisions of Law No. 78-17 of 6 January 1978, as amended, relating to data processing, files and individual freedoms, all our customers have the right to access and rectify their personal data in order to correct, verify or amend it. The cost of any copy of the data requested will not exceed the cost of reproduction.

5.3 CHANGES TO THE PRIVACY POLICY

Any changes to our data protection policy will be posted on this page, and you will be notified by email.

6. Contact

For any questions, complaints or comments about the processing of your personal data, please contact us by email at: dpo@flakon.com.

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Preamble

Personal data is processed in accordance with the legal provisions in force (Law No. 78-17 of 6 January 1978, as amended, relating to data processing, files and individual freedoms).

The company managing the website www.flakon.fr (hereinafter “the Website”) is WINEVERSE, a simplified joint-stock company (SAS) with a share capital of €120, registered under number 912 267 291 with the Paris Trade and Companies Register (RCS), having its registered office at 229 Rue Saint Honoré, 75001 Paris, France (hereinafter “the Company”).
The Company and its affiliated entities (parent company, sister companies, subsidiaries, etc.) are committed to protecting and respecting your privacy.
Below you will find information on how we collect and process your personal data.

1. Collection and Processing of Data

1.1 Nature of the Data Collected and Processed

We collect and process the following categories of data:

  • Personal data recorded when you place an order or submit a complaint;

  • The history of your communications with our customer service team;

  • Data provided during surveys or questionnaires;

  • Details of transactions carried out;

  • Technical details of your visits to the Website, such as your IP address.

1.2 Recipients of the Data

Your data will not be shared with third parties except in the following cases:

  • When you have given your prior consent to the sharing and/or disclosure of your data;

  • When the Company needs to share your data with business partners, suppliers or service providers — particularly technical providers, sellers and buyers — to provide the services offered by the Company, resolve service issues, communicate with users or send promotional information relating to these services;

  • The Company may disclose your data to third-party service providers acting on its behalf, including for payment processing, data analysis, email campaign management, hosting or marketing support;

  • When required by law, regulation or a judicial or regulatory authority, or when necessary to protect the Company’s rights and interests;

  • When necessary, with other organisations to prevent fraud;

  • In the event of a change of control of the Company or the transfer of all or part of its assets, in accordance with Section 2.4 of this Policy.

The Company may also use and share non-personal technical or aggregated data relating to users’ browsing activity. Advertisers may collect such anonymous data using certain technologies to deliver targeted advertising and personalise your user experience. The collection and processing of such anonymous data are not subject to the restrictions of this Privacy Policy.

1.3 IP Address and Cookies

For commercial and technical reasons, we may collect information about your computer and IP address.
We use cookies — small data files stored by your browser — which allow us to gather information for statistical purposes and to customise the Website.
This data does not identify you personally. It is used to:

  • Save your preferences to personalise the Website;

  • Make it easier for you to access the Website;

  • Recognise you quickly on subsequent visits.

You have the right to refuse cookies by adjusting your browser settings. However, this may limit access to certain parts of the Website.

2. Data Storage and Transfer

2.1 Security

The Company takes all reasonable measures to protect your personal data and minimise the risks of loss, alteration or misuse.
Despite our best efforts, we cannot guarantee the integrity or secure transmission of data shared with third parties via the Website and accept no liability in this regard.
You acknowledge the inherent risks of using the internet and agree to take appropriate precautions to maintain the confidentiality of your personal data, including account passwords used to access the Company’s services.

2.2 Data Retention

Your personal data is stored by the hosting provider identified in the Legal Notice and retained only for as long as necessary to fulfil the purposes described above.
After this period, the data may be kept solely for statistical purposes and will not be used in any way.
The data collected is stored and transferred in encrypted form. However, despite strict security measures, complete protection cannot be guaranteed.

2.3 Transfer of Data

The Company reserves the right to transfer your personal data in the event of a change of control or the sale of all or part of its assets, including through a merger or acquisition.
In such cases, the Company will notify users by any appropriate means of the transfer and any resulting changes to this Privacy Policy.

3. Purposes of Data Processing

Your data is used for the following purposes:

  • To ensure that the Website content is tailored to you and your device;

  • To provide you efficiently with information about products or services that may interest you;

  • To prepare and manage your sales contracts;

  • To inform you of any changes to the service.

We may also use your personal data, or share it with relevant third parties, for marketing purposes — to inform you about products or services that may be of interest to you.
You will only be contacted electronically.
You can opt out of receiving such emails at any time by writing to dpo@flakon.com or by clicking the “unsubscribe” link in each marketing email.

We value your privacy and the information you choose to share through our SMS marketing service.
We use this information to send you SMS notifications about your orders, including abandoned basket reminders, marketing offers and transactional messages such as review requests.
Our website also uses cookies to track the items placed in your basket — even when you abandon your order — to determine the best time to send you an SMS reminder.

4. Third-Party Privacy Policies

The Company’s Website may contain links to third-party websites or content hosted by third parties, whether advertising or otherwise.
In addition, certain features requiring online payment may use secure payment tools provided by third parties.
The Company is not responsible for how these third parties collect, store or process personal data, or for the content of their websites.
You agree to indemnify the Company against any claims or actions relating to this matter.

If you have questions about how these third parties handle your data, please refer to their respective privacy policies and contact them directly.

5. Your Rights

5.1 Right to Object

You may object at any time to the use of your personal data for commercial or advertising purposes by writing to dpo@flakon.com.

5.2 Right of Access and Rectification

In accordance with Law No. 78-17 of 6 January 1978, as amended, relating to data processing, files and individual freedoms, all our customers have the right to access and rectify their personal data in order to verify, update or amend it.
The cost of any copy of your data requested will not exceed the cost of reproduction.

5.3 Changes to the Privacy Policy

Any changes to our data protection policy will be posted on this page, and you will be notified by email.

6. Contact

For any questions, complaints or comments regarding the processing of your personal data, please contact us at:
📧 dpo@flakon.com